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Strategic Plan

Enhance the Customer Experience

Our customers are happier, smarter and more productive by interacting with us.

Goal 1: Richland Library will be a preferred destination and point of pride for our community.


  • The community has an increased awareness of the library’s value.
  • Our customers and partners co-create and present programs and learning opportunities in our libraries.
  • Richland Library is present in communities in surprising and unconventional ways.

Goal 2: Make it more convenient and enjoyable to interact with the library.


  • Our commitment to an enhanced customer experience guides and informs the design of all services, projects and initiatives.
  • Existing customers use more of our library programs, collections and services.

Click here for a printable version of Richland Library's Strategic Plan